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    Returns Policy

    Returns

    Our policy lasts 7 days for products purchased online. If purchased online, you are eligible for a full refund or exchange.

    Please email us at gracie@rpmmelbourne.com.au to request a Return.

    If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or store credit.

    Purchased in-store items are only available for exchange or store credit.

    To be eligible for a return, your item must be unused and in the same condition that you received it.

    We only offer refund in-store when garment is faulty.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at gracie@rpmmelbourne.com.au.

    Shipping
    After contacting us requesting for a return, you should mail your product to: 162 Elgin Street, Carlton VIC 3053, Australia

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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